Minimal Data Collection
dewi365 collects only the personal data that is necessary to provide services, fulfil compliance obligations, and maintain the security of your Account. Data is not collected speculatively or without a defined purpose.
Data & Privacy
dewi365 Privacy Policy
This Privacy Policy explains what personal data dewi365 collects from users, how that data is used, who it may be shared with, and what rights you hold in relation to your information. Please read this document carefully before registering an account or using this Platform.
Last Updated: 1 January 2026
Our Privacy Commitments
Six principles that shape how dewi365 handles your data
These cards provide a plain-language summary of the main data commitments in this Policy. They complement but do not replace the full legal text set out in the sections below.
Secure Storage and Transmission
Personal data is protected using industry-standard encryption during transmission and at rest. Access to stored personal data is restricted to authorised personnel who require it to perform specific operational or compliance functions.
No Sale of Personal Data
dewi365 does not sell, rent or trade your personal data to unaffiliated third parties for their own marketing or commercial purposes. Data sharing with third parties is limited to service providers engaged under data processing agreements.
Lawful Basis for Processing
All personal data processing activities carried out by dewi365 are founded on a recognised lawful basis, including contractual necessity, compliance with legal obligations, legitimate interests, or your explicit consent where required.
Your Rights Are Respected
You have the right to access, correct and — in certain circumstances — request deletion of your personal data. You may also request information about how your data is being used and object to specific processing activities.
Transparent Policy Updates
When this Privacy Policy is materially amended, the updated version will be published on this page with a revised date. Continued use of the Platform following publication of an updated Policy constitutes acceptance of the revised terms.
This Privacy Policy applies to all users of the dewi365 Platform, including visitors who browse without registering and registered Account holders who use the full range of services. By using the Platform in any capacity, you acknowledge this Policy.
Introduction
dewi365 ("we", "us", "the Operator") operates the online entertainment platform accessible at dewi365.cam ("the Platform"). The Platform provides English-language online gambling and sports betting services to Malaysian users and other eligible users worldwide.
We are committed to protecting the personal data of all individuals who interact with the Platform. This Privacy Policy describes in plain, accessible language the types of personal data we collect, the purposes for which we process that data, the parties with whom data may be shared, and the rights available to you as a data subject.
This Policy should be read in conjunction with the dewi365 Terms and Conditions, which are available at Terms & Conditions. Where both documents address the same matter, this Privacy Policy governs data-related questions.
Definitions
The following definitions apply throughout this Policy.
"Personal Data"
Any information relating to an identified or identifiable natural person, including name, contact details, financial information, device identifiers, and behavioural data connected to a specific Account.
"Processing"
Any operation performed on personal data, including collection, storage, use, disclosure, transfer, deletion or any combination thereof, whether automated or manual.
"Data Controller"
The entity that determines the purposes and means of processing personal data. For the purposes of this Policy, the Data Controller is dewi365.
"Data Processor"
A third-party entity that processes personal data on behalf of the Data Controller under a written data processing agreement.
"Account"
A registered user profile on the Platform through which the Account holder accesses gambling services, manages deposits and withdrawals in MYR, and communicates with the support team.
"KYC"
Know Your Customer — the identity and document verification process required by the Operator to meet applicable compliance obligations before certain Account actions are permitted.
"Cookies"
Small text files or similar tracking technologies placed on a user's device when accessing the Platform, used to support functionality, analytics and user experience.
Data Controller
dewi365 acts as the Data Controller in respect of all personal data collected through and in connection with the Platform. As Data Controller, dewi365 determines the purposes for which personal data is processed and takes responsibility for ensuring that processing activities are conducted lawfully, fairly and transparently.
Where dewi365 engages third-party service providers to carry out data processing activities on its behalf — including payment processors, identity verification providers and platform infrastructure suppliers — those providers act as Data Processors and are contractually bound to process data only on the documented instructions of dewi365 and to maintain appropriate technical and organisational security measures.
Data We Collect
The categories of personal data collected by dewi365 depend on the nature of your interaction with the Platform. The principal categories are set out in the table below.
| Category | Examples of Data Points | Collection Trigger |
|---|---|---|
| Identity Data | Full legal name, date of birth, nationality, government-issued ID | Account registration; KYC verification |
| Contact Data | Email address, phone number, residential address | Account registration; support interactions |
| Financial Data | Bank account or e-wallet identifiers, transaction amounts in MYR, deposit and withdrawal history | Payment processing; withdrawal requests |
| Verification Data | Identity document images, proof of address, selfie or liveness check data | KYC process; fraud prevention |
| Technical Data | IP address, device type, operating system, browser type, session timestamps | Automatic collection on Platform access |
| Usage Data | Pages visited, games played, bet history, session duration, Platform navigation patterns | Automatic collection during active sessions |
| Communications Data | Support chat transcripts, email correspondence, submitted forms | Customer support interactions |
| Responsible Gambling Data | Deposit limit settings, self-exclusion requests, session limit preferences | Responsible gambling tool usage |
Data may be collected directly from you (for example, through registration forms or KYC submissions), automatically through your use of the Platform (for example, through technical logs and cookies), or — in limited circumstances — from authorised third-party identity verification services.
Purposes of Processing
dewi365 processes personal data for the following defined purposes only. Data will not be processed for purposes that are incompatible with those stated below without prior notice and, where required, fresh consent.
- Account Management: To create, maintain, verify and administer your Account, including processing deposits and withdrawals in MYR via Malaysian payment methods such as Maybank2u, CIMB Clicks, DuitNow and FPX.
- Service Delivery: To provide access to casino games, sports betting markets, live football and other Platform features.
- KYC and Identity Verification: To verify your identity, age (minimum 21 years) and address in accordance with applicable compliance requirements.
- Fraud Prevention and Security: To detect, investigate and prevent fraudulent activity, money laundering, underage gambling and other unauthorised or illegal conduct.
- Responsible Gambling: To administer deposit limits, session controls, self-exclusion requests and related responsible gambling tools.
- Customer Support: To respond to queries, complaints, KYC-related correspondence and account management requests submitted to the dewi365 support team.
- Platform Improvement: To analyse aggregated usage patterns and technical performance data in order to improve Platform functionality and user experience.
- Marketing Communications: To send promotional communications where you have provided express consent or where a legitimate interest applies. You may opt out at any time.
- Legal Compliance: To fulfil obligations arising from applicable international licensing conditions and any legal processes to which dewi365 is subject.
Lawful Basis for Processing
Each processing activity conducted by dewi365 is grounded in at least one of the following lawful bases, consistent with recognised data protection principles.
| Processing Activity | Lawful Basis |
|---|---|
| Account creation and management | Performance of a contract |
| Identity and age verification (KYC) | Legal obligation; performance of a contract |
| Payment processing in MYR | Performance of a contract |
| Fraud prevention and security | Legitimate interests; legal obligation |
| Responsible gambling tools | Legal obligation; legitimate interests |
| Technical and analytics data | Legitimate interests |
| Marketing communications | Consent; legitimate interests |
| Compliance and regulatory reporting | Legal obligation |
Data Sharing
dewi365 does not sell, rent or trade your personal data to third parties for their own commercial purposes. We may share personal data with third parties only in the following circumstances.
- Payment Service Providers: Financial institutions and payment processing platforms — including those facilitating Maybank2u, CIMB Clicks, Public Bank, Hong Leong Connect, DuitNow, FPX, Touch 'n Go eWallet, Boost and GrabPay transactions — receive the minimum financial data necessary to process your transactions.
- Identity Verification Providers: Authorised KYC providers who verify identity documents and conduct age verification checks on behalf of dewi365.
- Platform Infrastructure Providers: Cloud hosting, software and technology providers who process data on our behalf under data processing agreements that require them to maintain appropriate security standards.
- Fraud and Security Services: Specialist providers engaged to identify and prevent financial crime, underage access, bot activity and account abuse.
- Legal and Regulatory Bodies: Where dewi365 is required by applicable law, court order, or licensing authority instruction to disclose personal data, we will comply with such requirements. We will notify affected users where we are legally permitted to do so.
All third-party Data Processors engaged by dewi365 are bound by contractual data processing agreements that prohibit them from using your data for any purpose beyond the specific service they provide to dewi365.
Data Retention
dewi365 retains personal data only for as long as it is necessary to fulfil the purposes for which it was collected, or for as long as we are required to retain it to meet applicable legal, regulatory or compliance obligations.
As a general principle:
- Account data and transaction records are retained for the period the Account is active and for a minimum period thereafter as required by applicable licensing and anti-money-laundering obligations.
- KYC and identity verification documents are retained for the minimum period required by applicable compliance frameworks and then securely deleted.
- Customer support communications are retained for a reasonable period to enable follow-up and complaint resolution, after which they are deleted or anonymised.
- Technical and analytical data that cannot be used to identify a specific individual may be retained indefinitely in aggregated, anonymised form for platform improvement purposes.
Upon Account closure, personal data will be retained for the applicable post-closure retention period and then securely deleted or anonymised, except where retention is required for compliance, legal proceedings or dispute resolution.
Security Measures
dewi365 implements technical and organisational security measures designed to protect personal data against unauthorised access, disclosure, alteration, loss or destruction. These measures are reviewed and updated periodically in response to evolving security risks.
Key security controls include, but are not limited to:
- TLS/SSL encryption for all data transmitted between your device and the Platform;
- Encryption of sensitive personal and financial data at rest;
- Role-based access controls limiting access to personal data to authorised personnel only;
- Regular security assessments of Platform infrastructure and third-party service providers;
- Incident response procedures to contain and notify relevant parties in the event of a data breach.
You are also responsible for maintaining the security of your own Account. Please use a strong, unique password and do not share your login credentials with any third party. If you suspect unauthorised access to your Account, contact the dewi365 support team immediately via the website email address on this Platform.
Cookies and Tracking Technologies
The Platform uses cookies and similar tracking technologies to support core functionality, maintain session security, remember user preferences and collect aggregated analytics data. Cookies do not enable dewi365 to access other files on your device.
The principal categories of cookies used on the Platform are as follows:
- Strictly Necessary Cookies: Required for the Platform to function. These include session authentication and security cookies. They cannot be disabled without impairing Platform functionality.
- Functional Cookies: Store user preferences such as language settings and display options to improve your experience during and between sessions.
- Analytics Cookies: Collect aggregated and anonymised data about how users interact with the Platform, enabling dewi365 to identify areas for improvement. These may be managed through your browser settings.
- Security Cookies: Support fraud prevention, bot detection and session integrity functions.
You may manage or disable non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality or performance of the Platform.
International Data Transfers
dewi365 operates under an international licensing framework, and as a result, your personal data may be processed in countries other than Malaysia. Where personal data is transferred to processors or infrastructure providers located outside your country of residence, dewi365 ensures that appropriate safeguards are in place to protect that data, consistent with recognised data protection standards.
Applicable safeguards may include contractual data processing agreements incorporating standard data protection clauses, data localisation measures where practicable, and selection of processors that maintain equivalent security standards to those required by dewi365 for its own operations.
User Rights
Subject to applicable law and where requests are not overridden by the Operator's legal obligations, you hold the following rights in relation to your personal data held by dewi365.
Right of Access
You may request a copy of the personal data dewi365 holds about you, along with information about how it is being processed.
Right to Rectification
You may request correction of inaccurate or incomplete personal data held in your Account.
Right to Erasure
You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to applicable retention obligations.
Right to Restriction
You may request that dewi365 restricts processing of your personal data in certain defined circumstances, such as where accuracy is contested.
Right to Object
You may object to processing carried out on the basis of legitimate interests, including direct marketing communications.
Right to Data Portability
Where processing is based on consent or contractual necessity, you may request a machine-readable copy of your personal data for transfer to another service.
To exercise any of the above rights, please contact the dewi365 support team at the email address provided in the Contact Us section of this Policy. Requests will be reviewed and responded to within a reasonable timeframe, ordinarily not exceeding 30 days. We may request identity verification before processing any data rights request.
Minors and Age Policy
The dewi365 Platform is strictly intended for adults aged 21 and above. dewi365 does not knowingly collect, process or retain personal data belonging to persons under the age of 21.
If dewi365 becomes aware that personal data has been collected from a person under the age of 21, the relevant Account will be suspended immediately, all personal data associated with that Account will be deleted or anonymised, and any associated balances will be handled in accordance with the dewi365 Terms and Conditions.
If you are a parent or guardian and believe that a person under your care has registered an Account on this Platform, please contact the support team immediately via the website email provided on this Platform so that appropriate action may be taken without delay.
For players aged 21 and above only. Age verification is applied as part of the Account registration and KYC process. Providing false age information constitutes a breach of the dewi365 Terms and Conditions and may result in permanent Account closure.
Amendments to This Policy
dewi365 reserves the right to amend this Privacy Policy at any time. Material amendments will be reflected by an updated "Last Updated" date at the top of this page. Where changes are significant, dewi365 may notify registered Account holders directly, though this is not guaranteed for all categories of update.
Continued use of the Platform following publication of an amended Privacy Policy constitutes acceptance of the revised terms. If you do not agree with the changes, you should stop using the Platform and contact the support team to request Account closure and deletion of your personal data, subject to applicable retention requirements.
Contact Us
If you have questions, concerns or requests relating to this Privacy Policy or to the personal data dewi365 holds about you, please contact the data privacy team through the following channel. Please include your registered Account username or reference number in all formal correspondence to enable prompt identification and response.
Website email: [email protected]
Data rights requests and privacy-related enquiries will ordinarily receive a response within 30 days of receipt. In complex cases, we will inform you if additional time is required and provide an estimated timeframe. All correspondence related to personal data rights is handled confidentially.
This Privacy Policy was last reviewed and updated on 1 January 2026.
Continue on dewi365
Have questions about your data or account privacy?
Our support team is available 24 hours a day. You can also review the Terms & Conditions, FAQ or Responsible Gambling pages for further information about how dewi365 works. This Platform is for users aged 21 and above only.
Online gambling involves financial risk. Please play responsibly — 21+ only.